Terms of Service

PhenoShop ("we," "us," or "our"), located at 166 Skeet Road, Medford, NJ 08055, operates the PhenoShop service at phenoshop.app. These Terms govern your access to our business software. By creating an account or using the service, you agree to these Terms on behalf of yourself and the business you are authorized to represent. If you do not agree, do not use the service. Our Privacy Policy and Cookie Notice explain how we handle information.

The service is for licensed cannabis businesses and their authorized staff, aged 21 or older, in the United States where their use of the service is lawful. Our initial recruiting focus is Vermont; eligibility is not limited to Vermont. Availability and account approval depend on applicable requirements and our review, and do not imply authorization in every state. It is not a consumer cannabis store. You must have authority to act for your business and keep your business, contact, and license information accurate. Do not use the service where doing so would violate applicable law.

We may request information to review eligibility, restrict functions while a review is pending, or suspend access when a license expires or eligibility cannot be confirmed. An account or verification badge reflects our account review; it is not government approval, a product certification, or a guarantee about another business.

Use a working email address, complete required verification, protect your password, and give access only to authorized staff. You are responsible for activity you authorize through your account. Tell support@phenoshop.app promptly if you suspect unauthorized access or inaccurate account information. Never send passwords or recovery links to support.

You retain your rights in the content you provide. You give PhenoShop permission to host, store, reproduce, display, and transmit that content as needed to operate and support the service, including making published listings and their uploaded lab reports available to buyers. You must have the rights and authority to share it.

Growers are responsible for listing accuracy, inventory, prices, batch associations, and complete, authentic, current lab reports. Buyers are responsible for checking that a report applies to the product and batch they intend to obtain. Displaying or downloading a report does not mean PhenoShop has independently tested the product or guarantees its safety, legality, potency, or quality.

Only upload documents appropriate for sharing. Do not upload patient records, personal identification documents, account credentials, payment-card details, or bank account numbers. Files may be accessible to anyone who has their storage link. Removing a listing or report from the interface does not recall copies already downloaded or, by itself, delete the stored file. Contact support if a file must be removed from storage.

PhenoShop helps businesses browse listings, exchange messages and quotes, submit order requests, reserve recorded inventory, and track fulfillment and settlement records. A request, accepted quote, inventory reservation, or status label does not authorize a cannabis transfer or establish that an invoice has been paid.

The businesses involved must agree on their commercial terms and separately satisfy all applicable licensing, testing, packaging, transportation, recordkeeping, and transfer requirements. Do not arrange transfers across state lines or otherwise use the service to evade legal requirements. PhenoShop does not take title to cannabis, possess or deliver products, or guarantee either party's performance. Retain the independent records your business is required to keep.

Wholesale invoicing, collection, taxes, payment, refunds, and disputes are handled directly between the businesses. PhenoShop does not collect, hold, escrow, finance, remit, or pay out wholesale funds. Amounts, methods, dates, and references recorded in the app are user-entered business records; PhenoShop does not verify that funds moved or that a debt was discharged.

Any paid plan is a subscription to PhenoShop software, separate from cannabis transactions. You will see the price, billing interval, applicable taxes, and any trial or promotional terms before you authorize checkout. No paid subscription is created merely by browsing or submitting an order request.

If you purchase a recurring plan, you authorize charges at the disclosed interval until you cancel. Use billing settings to manage or cancel an available subscription, or contact support@phenoshop.app if you cannot access billing. Unless checkout states otherwise, cancellation stops future renewals and access continues through the paid period. Unused time is not automatically refunded, except where required by law or agreed by us. Contact support about duplicate or incorrect charges. We will give advance notice of price changes affecting future renewals and an opportunity to cancel before they apply.

Subscription checkout and management, when available, use Stripe. Stripe handles payment details under its terms and privacy policy. These Terms do not promise that every plan or payment method is available in every location.

Do not impersonate another person or business, falsify licenses or lab reports, infringe others' rights, harass users, send spam, upload malicious files, bypass access restrictions, scrape nonpublic information without permission, or interfere with the service. Do not enter patient or consumer health information. Report suspected misuse or rights violations to support@phenoshop.app with enough detail for us to investigate.

We may maintain, change, or discontinue features, and restrict content or accounts to protect users, comply with law, address misuse, or enforce these Terms. Where practical, we will explain a restriction and provide a way to contact support; urgent security or legal issues may require immediate action. Contact support to request account closure or review of a restriction. Closing an account does not cancel obligations to another business or erase records we must retain. Cancel an active subscription through billing or ask support to help before the next renewal.

To the extent permitted by law, the service is provided "as is" and "as available," without warranties of uninterrupted availability, fitness for a particular purpose, or accuracy of user content. We do not provide legal, tax, laboratory, or regulatory advice. Keep appropriate independent business records and verify information before relying on it.

To the extent permitted by law, neither party is liable to the other under these Terms for indirect, special, incidental, or consequential loss, including lost profits. PhenoShop's total liability arising from the service is limited to the greater of $100 or the software subscription fees you paid us in the 12 months before the event giving rise to the claim. These limitations do not exclude liability that cannot lawfully be excluded, fraud, willful misconduct, or gross negligence, and do not limit obligations between buyers and growers under their own agreements.

We will identify the effective date of updates and provide notice through the service or your account email before material changes take effect, except where a faster change is needed for legal or security reasons. Changes apply prospectively. If you do not agree, stop using the service and contact support about closure and any active subscription. Questions and notices may be sent to support@phenoshop.app or the operator's business address above.