Marketplace help

Growers manage strains, batches, inventory, product records, documents, and availability from the grower workspace. Listings can show catalog pricing or use quote messaging when terms need to be confirmed first.

PhenoShop creates a wholesale request for the grower to review. Requests move through the friendly status flow: Submitted, Accepted, Preparing, Ready / In transit, Delivered, or Cancelled.

Yes. The messaging workflow supports structured quote terms such as quantity, unit price, and notes. Quote terms are recorded for coordination, but the buyer and grower still handle payment directly.

Only the cultivator software subscription is paid through PhenoShop using Stripe Billing. Wholesale invoices, ACH, checks, cash-on-delivery, and other settlement terms stay directly between the licensed businesses.

Dispensary ordering is gated by license verification. New dispensary accounts can submit license details after signup, and ordering unlocks after PhenoShop verifies the license.

Use the catalog or grower shop pages to add products to a request draft. During review, confirm quantities, fulfillment details, requested timing, and direct payment terms. If the draft includes multiple growers, PhenoShop creates one request per grower.

If pricing or availability needs confirmation, use messaging to request a quote. Growers can send structured terms, and buyers can accept, reject, or counter. Accepted quote terms help both sides coordinate the order request.

No. PhenoShop tracks request value and fulfillment status for marketplace operations, but it does not collect, remit, escrow, or pay out wholesale order funds.

Choose Forgot password on the sign-in page. A single-use link expires after 30 minutes. Resetting confirms ownership of your email and signs out all previous sessions.

Every account, including existing accounts, needs mailbox verification before sign-in. Choose Resend verification on the sign-in page, open the link within an hour, and enter your account password. Email verification does not replace business license review. To change your login email, choose Change email in settings and confirm the new mailbox.

Growers and dispensaries can update profile details in their settings. Dispensary license changes may require admin review before ordering access is considered verified.

Grower accounts can manage Free, Pro, or Business subscription access from grower settings. Stripe checkout starts paid subscriptions, and the Stripe customer portal becomes available after checkout.

Email support@phenoshop.app for account access, license verification, order workflow, quote, catalog, or subscription questions.